Frequently Asked Questions
Why does my license show an expiration date? I thought FusionInvoice was buy once, use forever?
You're right - it is, and it always will be! Renewing your support period is completely optional....
Why can't I change my invoice status to Paid?
The paid status is the only status you cannot manually change an invoice to. To change an invoice...
I forgot my password - how can I reset it?
Download the Reset Password utility. Unzip the contents. Upload the unzipped ResetPassword fo...
Why do the totals on my dashboard all show zero?
On your Dashboard you can select a date range by clicking the Select Date Range button on top of ...
Can FusionInvoice work with XYZ payment gateway?
FusionInvoice supports the Stripe, PayPal, and Mollie payment gateways. If you would like FusionI...
How can I remove index.php from my URL?
If you're using Apache, try these things in the order they're listed below: Verify that the .h...
How can I force my FusionInvoice installation to be served over https?
Version 2018-4 added an option to the General tab of System Settings which will force FusionInvoi...
How can I resolve the Row Size Too Large error?
In rare instances users have reported the following error when attempting to upgrade:"SQLSTATE[42...
What if I am using a reverse proxy?
This should be used with a load balancer terminates TLS / SSL certificates. This is often because...